Privacy Policy

Last updated: 24 August 2026

Aqualorea we respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with Aqualiora.

By using our website, you acknowledge the practices described in this Privacy Policy.

 

1. Who We Are

Aqualiora is the data controller responsible for your personal information.

Business name: Aqualiora
Website: aqualorea.com
Email: hello@aqualorea.com

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us using the details above.

 

2. Information We Collect

We may collect the following types of personal information:

Information you provide to us

When you place an order, create an account, contact us, or subscribe to marketing communications, we may collect:

• Your name

• Billing and delivery address

• Email address

• Telephone number

• Payment and transaction information

• Order history

• Information you provide when contacting customer service

• Information you provide when entering promotions, competitions or giveaways

We do not normally have access to your full payment card details. Payments are processed securely by our payment service providers.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Device type

• Browser type

• Operating system

• Pages you visit

• Products you view

• How you interact with our website

• Referring website or source

• Approximate location based on your IP address

• Website usage and performance information

This information may be collected using cookies and similar technologies.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Take payments

• Deliver your purchases

• Send order confirmations and delivery updates

• Provide customer service

• Respond to enquiries and messages

• Manage your account

• Process returns, refunds and exchanges

• Improve our website, products and services

• Understand how customers use our website

• Prevent fraud and protect the security of our website

• Keep appropriate business and financial records

• Comply with legal and regulatory requirements

• Send marketing communications where you have given appropriate consent or where otherwise permitted by law

We will only use your personal information where we have a lawful basis for doing so.

 

4. Lawful Basis for Processing

Under UK data protection law, we rely on one or more of the following lawful bases:

Contract: We need to use certain information to process and fulfil an order you have placed with us.

Legal obligation: We may need to process information to comply with legal, accounting, tax or regulatory requirements.

Legitimate interests: We may process information where it is reasonably necessary for us to operate and improve our business, protect our website, prevent fraud and provide our services, provided that our interests do not override your rights.

Consent: Where required, we will ask for your consent before processing your information, such as for certain marketing communications or non-essential cookies. You can withdraw consent at any time.

 

5. Marketing

If you choose to subscribe to marketing communications, we may send you information about:

• New jewellery launches

• Products and collections

• Promotions and offers

• Discounts

• Aqualiora news and updates

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us.

We will not send marketing communications where we are legally required to obtain consent unless we have obtained that consent.

 

6. Cookies

Our website uses cookies and similar technologies.

Cookies are small files placed on your device that help websites function, remember preferences and understand how visitors use the website.

We may use cookies for purposes including:

• Keeping our website functioning properly

• Remembering items in your shopping basket

• Processing purchases

• Remembering your preferences

• Understanding website traffic and usage

• Measuring the effectiveness of advertising

• Improving website performance

• Providing relevant marketing where permitted

Some cookies are essential for the website to operate, while others are optional.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through our cookie consent tool or through your browser settings.

 

7. Shopify

Our online store is hosted and operated using Shopify.

Shopify may process personal information on our behalf in connection with operating our online store, processing orders and payments, and providing website functionality.

Shopify may process information such as your name, contact details, delivery information, order information and technical information about your use of our website.

You can learn more about how Shopify handles personal information through Shopify's privacy information.

8. Payment Providers

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method you choose, your payment may be processed by providers such as Shopify Payments, PayPal, Apple Pay, Google Pay or other payment providers available through our website.

These providers may collect and process payment and transaction information in accordance with their own privacy policies.

We do not store your full payment card details on our own systems.

9. Delivery Companies

To fulfil your order, we may need to share certain information with delivery and postal providers.

This may include:

• Your name

• Delivery address

• Contact details where necessary

• Order and delivery information

We only share information that is reasonably necessary to deliver your order.

 

10. Other Service Providers

We may use trusted third-party companies to help operate our business, including providers of:

• Website hosting and e-commerce services

• Payment processing

• Delivery and fulfilment

• Email and marketing services

• Website analytics

• Customer service

• Fraud prevention and security

• Accounting and business administration

These providers will only receive information where necessary for them to provide their services to us.

Where appropriate, we require our service providers to protect your personal information and process it in accordance with applicable data protection laws.

 

11. Social Media

We operate social media accounts and use social media features on our website.

If you interact with us through social media platforms, the relevant platform may collect and process your information in accordance with its own privacy policy.

We are not responsible for the privacy practices of third-party social media platforms.

 

12. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

We may retain information for longer where we are legally required to do so, for example for accounting, tax, legal or regulatory purposes.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

 

13. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

 

14. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your information continues to receive appropriate protection under applicable UK data protection law.

 

15. Your Data Protection Rights

Depending on the circumstances, you may have the following rights under UK data protection law:

• The right to be informed about how your personal information is used.

• The right of access to the personal information we hold about you.

• The right to rectification of inaccurate or incomplete information.

• The right to erasure of your personal information in certain circumstances.

• The right to restrict processing of your personal information in certain circumstances.

• The right to data portability in certain circumstances.

• The right to object to certain types of processing, including direct marketing.

• Rights relating to automated decision-making and profiling, where applicable.

• The right to withdraw consent where processing is based on your consent.

These rights are not absolute and certain legal exceptions may apply.

To exercise your rights, please contact us using the details provided in this Privacy Policy.

16. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to remove the information where required.

 

17. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of those websites.

We recommend reviewing the privacy policy of any third-party website you visit.

 

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this policy.

We recommend checking this page periodically for the latest version.

 

19. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your information is being used, please contact us:

Aqualorea
Email: hello@aqualorea.com

 

20. Complaints

If you have a concern about how we have handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to make a complaint to the UK's data protection regulator, the Information Commissioner's Office (ICO).