Politique d’expédition
Shipping Policy
Last updated: 13 August 2026
At Aqualeora, we want your jewellery to arrive safely, securely and as quickly as possible. Please read our shipping policy below for information about delivery times, costs and what to expect after placing your order.
1. Processing Times
All orders are carefully prepared and packaged by Aqualeora.
Orders are usually processed within 1–3 working days.
Orders placed on weekends or UK public holidays will be processed on the next working day.
During busy periods, sales, launches or holidays, processing times may take slightly longer. We will do our best to keep you updated if there are significant delays.
Please note that processing time is separate from the delivery time.
2. UK Shipping
We currently ship orders within the United Kingdom.
Standard Delivery:
Estimated delivery within 2–4 working days after dispatch.
The available delivery options and prices will be displayed at checkout before you complete your purchase.
Please note that delivery estimates are not guaranteed and may be affected by circumstances outside of Aqualeora’s control.
3. Tracking
Where tracking is available, you will receive your tracking information by email once your order has been dispatched.
Please allow some time for tracking information to become active after receiving your dispatch confirmation.
4. Delivery Delays
Aqualeora is not responsible for delays caused by circumstances outside our reasonable control, including postal service delays, adverse weather, strikes, public holidays, incorrect delivery information or other unforeseen circumstances.
If your order has not arrived within a reasonable period after the estimated delivery date, please contact us so we can assist you.
5. Incorrect Delivery Information
Customers are responsible for providing a complete and accurate delivery address at checkout. If you provide an incorrect or incomplete address and your order is returned to us, we may require you to pay the additional postage cost before the order can be resent.
If your order has not yet been dispatched, please contact us as soon as possible if you need to correct your delivery information.
6. Lost or Missing Parcels
If your parcel appears to have been delivered but you cannot locate it, please first check with household members, neighbours and any designated safe place.
If you still cannot locate your parcel, please contact Aqualeora and we will investigate the matter with the delivery provider where appropriate.
7. Damaged Parcels
If your order arrives damaged, please contact us as soon as possible with photographs of the packaging and the jewellery.
We will assess the issue and work with you to resolve it in accordance with your legal rights and our returns policy.
8. International Shipping
At this time, Aqualeora ships within the UK only.
If international shipping becomes available in the future, this policy will be updated accordingly.
9. Customs and Import Charges
As we currently only ship within the UK, international customs and import charges do not currently apply to our orders.
10. Contact Us
If you have any questions about your order or our shipping policy, please contact Aqualeora through the contact details provided on our website.
We are always happy to help.